The service enhancement reflects Revolve’s launch of all-inclusive pricing for Canadian customers that now includes all applicable duties within the product price instead of duties being added to the purchase price at the end of the transaction, thereby eliminating ‘sticker shock’ at checkout and significantly streamlining the process for merchandise returns. The company also recently upgraded its service levels to include free two-day express shipping for Canadian customers, according to a press release by Revolve.
The launch of an upgraded customer experience in Canada follows Revolve’s success in offering elevated service levels for customers in the United Kingdom, Western Europe, Australia, New Zealand, and Singapore in recent years.
“We are thrilled to offer further enhancements to our service levels in Canada, creating additional customer interest in one of our top five international markets and the exciting potential for further expansion in the region. Similar enhancements in key markets such as the United Kingdom and Australia have led to a favourable customer response, including higher purchase activity and improved customer retention, reinforcing the global power of the Revolve brand supported by our commitment to providing outstanding service for our customers,” Kai Li, vice president of Revolve international said.
Enhanced service level highlights in Canada include faster, free and hassle-free returns now include refunds of all applicable duties and taxes directly from Revolve; incorporating duties into the all-inclusive price reflected in Canadian dollars for products listed on its websites avoids ‘sticker shock’ surprises at checkout and streamlines the return process by eliminating the need and administrative hassle for Canadian customers to try to separately recoup duties paid when returning items. Recently upgraded free express shipping offers improved transit time for Canadian customers.
Fibre2Fashion News Desk (GK)
Revolve, the next-generation fashion retailer, has announced the launch of upgraded service levels in Canada to further elevate its customer experience within one of its largest international markets. For the first time, Revolve customers in Canada have access to hassle-free returns at no cost, including refunds of all applicable duties and taxes.